At 3dwin, your personal data belongs to you. This Privacy Policy explains in clear, structured terms exactly what information we collect, why we collect it, how it is used and protected, and what rights you hold as a player on our platform — in full compliance with applicable data protection principles.
A plain-language summary of how 3dwin handles your data — the full legal text with all clauses follows in the sections below.
3dwin collects only the personal information that is strictly necessary for account registration, identity verification, payment processing, and the delivery of our gaming services. We do not collect data speculatively.
Your personal data is never sold, rented, or otherwise transferred to third parties for their own marketing or commercial purposes. Sharing with service providers is limited to what is operationally necessary.
All data transmitted between your device and 3dwin's servers is protected by industry-standard SSL/TLS encryption — the same technology securing your Maybank2u and CIMB Clicks banking sessions.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. These rights are not conditional on maintaining an active account — they apply equally to closed accounts within retention periods.
Personal data is retained only for as long as required by legal obligation or operational necessity. KYC records are retained for a minimum of five years in compliance with applicable anti-money laundering regulations.
Cookies are used solely for platform functionality, security, and session management — not for cross-site behavioural advertising. You are informed of cookie use upon first visit and may manage preferences at any time.
This Privacy Policy ("Policy") is issued by 3dwin ("we", "us", "our", or "the Platform"), the operator of the online casino and sports betting services available at 3dwin.cam. It describes how we collect, use, store, share, and protect personal data relating to users ("you", "your", "the User") of our platform, and explains the rights available to you in relation to your personal data.
This Policy applies to all personal data processed in connection with the registration and use of a 3dwin account, including data collected through our website, customer support channels, and any marketing communications you receive from us where you have opted in to receive them.
By registering an account on 3dwin, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, and deletion. |
| "Data Controller" | 3dwin, as the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of 3dwin under written instruction, such as payment processors, KYC verification providers, and cloud hosting providers. |
| "KYC" | Know Your Customer — the mandatory identity and age verification process required before a User may withdraw funds from their account. |
| "Cookies" | Small text files placed on your device by the 3dwin website to enable core functionality, session management, and analytics. |
| "Sensitive Data" | A subset of personal data afforded heightened protection, including identification document numbers and financial account details. |
When you register a 3dwin account, we collect the information you provide directly, including:
To comply with anti-money laundering obligations and verify your age, we may collect copies of:
We record details of all financial transactions processed through your account, including deposit amounts, withdrawal requests, payment method identifiers (masked account numbers, e-wallet reference codes), transaction timestamps, and FPX or DuitNow transaction reference numbers.
We maintain records of your gaming activity on the platform, including game history, bet amounts, win and loss records, session durations, and responsible gambling limit settings. This data is used for account management, fraud prevention, and responsible gambling monitoring.
When you access the 3dwin platform, we automatically collect certain technical data, including IP address, browser type and version, operating system, device type, screen resolution, and session identifiers. This data is used for security monitoring, fraud detection, and platform optimisation.
Records of communications between you and our support team — including Live Chat transcripts, email correspondence, and any attachments submitted as part of a support request — are stored for quality assurance, training, and dispute resolution purposes.
3dwin collects personal data through the following channels:
We process your personal data for the following specific and documented purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details, login credentials |
| Age and identity verification (KYC) | Date of birth, identity documents, proof of address |
| Processing deposits and withdrawals | Financial transaction data, payment method identifiers |
| Fraud prevention and AML compliance | Transaction history, IP address, device data, KYC records |
| Responsible gambling monitoring | Gaming activity, session data, limit settings |
| Customer support and dispute resolution | Communications, account history, transaction records |
| Platform security and technical performance | Device data, IP address, session identifiers |
| Marketing communications (opt-in only) | Email address, gaming preferences, opt-in status |
| Legal and regulatory compliance | All categories as required by applicable law |
3dwin processes your personal data on the following legal bases, depending on the specific processing activity:
3dwin shares personal data with carefully selected third-party service providers who process data on our behalf under written data processing agreements. These include:
All service providers are contractually prohibited from using your data for their own purposes beyond the scope of services rendered to 3dwin.
3dwin may be required to disclose personal data to regulatory authorities, financial intelligence units, law enforcement agencies, or courts in response to lawful requests, court orders, or applicable legal obligations. We will notify you of such disclosures where legally permissible to do so.
Some of 3dwin's service providers — including cloud hosting providers and technical infrastructure partners — may be located or process data in jurisdictions outside Malaysia. Where personal data is transferred internationally, 3dwin ensures that appropriate safeguards are in place, including:
You may request further information about the specific safeguards applied to international transfers of your personal data by contacting our support team.
3dwin retains personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure |
| KYC and identity documents | Minimum 5 years from account closure (AML obligation) |
| Financial transaction records | Minimum 7 years (financial record-keeping obligation) |
| Customer support communications | 3 years from last interaction |
| Gaming activity logs | Duration of account plus 3 years |
| Technical and device data (server logs) | 12 months rolling |
| Marketing preferences and opt-in records | Until withdrawal of consent plus 3 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data may be retained for statistical or analytical purposes without limitation.
3dwin implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
3dwin uses the following categories of cookies on its platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, and core platform functionality. These cannot be disabled without breaking platform features. | Session |
| Functional | Remembering your language preference, display settings, and responsible gambling limit configurations. | Up to 12 months |
| Analytics | Aggregated, anonymised data on how users navigate the platform — used to identify and fix usability issues. No individual user profiling. | Up to 24 months |
| Fraud Prevention | Device fingerprinting and session integrity checks used to detect and prevent unauthorised account access and bonus abuse. | Up to 12 months |
You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 3dwin platform, as session authentication depends on these cookies. Instructions for managing cookies are available in your browser's help documentation.
3dwin sends marketing communications — including promotional offers, bonus notifications, and platform updates — only to users who have explicitly opted in to receive them during account registration or via account settings.
If you have opted in, you may receive communications by email. You may withdraw your consent and opt out of marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the platform or your right to receive essential transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent regardless of marketing preferences.
Subject to applicable law and certain limitations set out below, you hold the following rights in relation to your personal data held by 3dwin:
Request a copy of all personal data we hold about you, including the purposes for which it is processed and any third parties it has been shared with.
Request correction of any inaccurate or incomplete personal data held in your account. You may also update most details directly via your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no legal obligation requires its retention.
Request that we restrict the processing of your personal data in specific circumstances — for example, while you contest the accuracy of data we hold.
Request a structured, machine-readable copy of personal data you have provided to us, in a format that allows you to transfer it to another service provider.
Object to processing based on legitimate interests — including direct marketing. Where you object to marketing, we will cease that processing immediately.
To exercise any of the above rights, please contact our support team via Live Chat or by emailing [email protected]. We will respond to all rights requests within 30 days of receipt. Where a request is complex or high in volume, we may extend this period by a further 60 days, but will notify you of the extension and the reasons for it within the initial 30-day period.
3dwin's platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that an account has been registered by a person under 21, we will immediately suspend the account, initiate data deletion procedures in respect of that individual's personal data (excluding records required for regulatory purposes), and return any real-money deposits net of withdrawals made.
The 3dwin platform does not contain links to third-party websites as part of its standard navigation. To the extent that any game content or informational resource accessed through the platform connects to a third-party environment, 3dwin is not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party services you access in connection with your use of online banking or e-wallet providers — including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, and GrabPay — as those services operate under their own independent privacy frameworks.
3dwin reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where changes are material, we will provide notice via the 3dwin website and, where practicable, by email to your registered address.
The effective date at the top of this page will be updated to reflect the date of the most recent revision. Continued use of the 3dwin platform following notification of any material amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you may request account closure in accordance with our Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact 3dwin through the following channels. Our support team handles data protection enquiries alongside general account support — please reference "Data Protection Request" or "Privacy Query" in your communication so we can route it appropriately.
When submitting a data rights request, please include your full name, registered email address, and account username to allow us to locate your records and verify your identity before processing the request. We will not action data rights requests from unverified individuals to protect against unauthorised disclosure.
Privacy at 3dwin isn't a compliance checkbox — it's a commitment to the thousands of Malaysian players across Kuala Lumpur, Penang, Johor Bahru, and beyond who trust us with their data every day. Fast FPX deposits, secure DuitNow withdrawals, and a platform that handles your information with the same care you'd expect from your bank.